Shipping & Delivery

1. Made-to-Order Production

Most KingdomFlow apparel and accessories are created especially for you after your order is placed. This made-to-order process allows us to offer meaningful designs while reducing unnecessary overproduction.

Most products are typically prepared for shipment within 2–5 business days. Certain specialty products, all-over-print garments, embroidered items, partner-produced items, large orders or products ordered during high-volume periods may require additional production time.

2. Estimated Delivery Times

Delivery estimates are provided as guidance and are not guaranteed arrival dates. Weekends and holidays are not counted as business days. Delays may occur because of production volume, severe weather, carrier disruptions, holidays, address issues or other circumstances outside KingdomFlow’s reasonable control.

If an order contains different product types, the items may be produced at separate facilities and delivered in more than one package. Separate tracking information may be provided for each shipment.

3. Shipping Destinations

KingdomFlow currently ships only within the contiguous United States. Eligible destinations include the 48 adjoining states and Washington, D.C.

We do not currently ship to:

• Alaska or Hawaii.
• Puerto Rico or other U.S. territories.
• Guam, the U.S. Virgin Islands or American Samoa.
• APO, FPO or DPO military addresses.
• International destinations.

Checkout will display the available shipping options after an eligible delivery address is entered. Orders submitted with an unsupported destination may be canceled and refunded.

4. Shipping Charges and Sales Tax

Shipping options and costs are calculated during checkout based on the products ordered, package requirements, available shipping service and delivery location. Available rates are supplied through our fulfillment and shipping partners before payment is completed.

Shipping is not free unless a specific KingdomFlow promotion expressly states otherwise. Production time and carrier delivery time are separate.

Applicable sales tax is calculated during checkout based on the delivery address and legal requirements.

5. Shipping Confirmation and Tracking

When tracking is available, a shipping-confirmation email will be sent after the order leaves the production facility. Please make sure the email address entered during checkout is accurate and check your spam or promotions folder if the message does not appear.

Tracking information may take up to 24–48 hours to begin showing movement after a shipping label is created. A temporary delay in tracking updates does not necessarily mean the package is lost.

6. Shipping Addresses and Order Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. Review the street address, apartment or unit number, city, state and ZIP code carefully before submitting the order.

If you notice an error, contact us immediately at eddie@kingdomflow.store. We will attempt to update the address when possible, but changes are not guaranteed once production has begun. An address cannot normally be changed after an order has shipped.

If a package is returned because the customer provided an incorrect, incomplete or undeliverable address, additional shipping charges may apply before the order can be sent again.

7. Delayed or Lost-in-Transit Packages

If tracking has not updated for an extended period or the order has not arrived after the estimated delivery window, email us with your name, order number and shipping address.

Potentially lost-in-transit orders must be reported within 30 days of the estimated delivery date. We will review the tracking information and available carrier or fulfillment options. Eligibility for a replacement or refund depends on the circumstances and the results of the review.

8. Packages Marked Delivered

If tracking shows “Delivered” but you cannot locate the package, please first:

• Check around entrances, porches, garages and other safe locations.
• Ask household members, neighbors or building staff whether they accepted it.
• Confirm that the shipping address on the order is correct.
• Contact the carrier for additional delivery information.

After completing those steps, contact KingdomFlow. We will help review the available information, but a replacement or refund is not guaranteed for packages confirmed as delivered to the address provided at checkout.

9. Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, misprinted or materially different from what you ordered, contact us within 30 days of receiving it.

Please include:

• Your order number.
• A brief description of the problem.
• A clear photograph showing the full item.
• Close-up photographs clearly showing the damage or error.
• A photograph of the packaging when shipping damage is involved.

We will review the issue and determine whether a replacement or refund is appropriate. Please do not mail an item to a production facility or return address without first receiving instructions from KingdomFlow.

10. Cancellations

Because made-to-order production may begin shortly after purchase, cancellation requests must be submitted immediately. We cannot guarantee cancellation once fulfillment has started. Orders that have already entered production or shipped may no longer be eligible for cancellation.

11. Policy Updates

KingdomFlow may update this Shipping & Delivery Policy as our products, fulfillment methods, carriers or legal obligations change. The version published on this page applies at the time an order is placed, subject to rights provided by applicable law.