KingdomFlow.store
Returns, Refunds & Replacements
Every KingdomFlow piece is made with intention. If something arrives damaged, defective or incorrectly produced, we want the opportunity to review the problem and make it right.
Made-to-Order Product Policy
Customer Care Policy
Clear, Fair and Made With Purpose.
Most KingdomFlow products are created specifically for the customer after an order is placed. Please read this policy before ordering and review all product images, options and sizing information carefully.
1. Made-to-Order Products
Most KingdomFlow apparel and accessories are made to order rather than stored as ready-to-ship inventory. Production may begin shortly after payment is confirmed.
Because each item is created specifically for the order, we generally cannot accept returns or exchanges for buyer’s remorse, a change of preference, or an incorrectly selected size or color.
2. Problems Eligible for Review
Contact KingdomFlow if your order arrives with a production, fulfillment or shipping-related problem. Eligible issues may include:
Eligible for Review
- A damaged or defective item.
- A material manufacturing defect.
- A visibly misprinted design.
- An incorrect product or variation.
- A design printed in the wrong location.
- A package confirmed lost in transit.
- Items missing from a completed shipment.
Generally Not Covered
- Ordering the wrong size or color.
- Changing your mind after purchase.
- Disliking a properly produced design or fit.
- Minor color differences caused by screens or fabric.
- Normal print-placement tolerances.
- Damage caused by improper washing or care.
- An incorrect address entered during checkout.
Submission of a claim does not automatically guarantee a refund or replacement. Each request is reviewed based on the photographs, order information, tracking records and circumstances involved. Nothing in this policy limits rights that cannot legally be waived.
3. Claim Timeframes
Damaged, defective, misprinted, incorrect or missing items must be reported within 30 days of receiving the order.
A package believed to be lost in transit must be reported within 30 days of the estimated delivery date.
Contact us as soon as you notice a problem. Waiting may make it difficult to verify the issue or submit a request to the carrier or fulfillment provider.
4. How to Report a Problem
Email eddie@kingdomflow.store with the subject “Order Problem” and include all relevant information.
Identify the Order
Include your full name, order number and the email address used during checkout.
Describe the Problem
Explain what is wrong, which item is affected and when the order was received.
Attach Photographs
Include clear photographs showing the complete item and close-up images of the damage, defect or production error.
When shipping damage is involved, include photographs of the outer packaging, shipping label and damaged product. If multiple products have the same issue, include a photograph showing all affected items together.
5. Replacements
If a claim is approved, KingdomFlow may offer a replacement at no additional charge. Approved replacements are normally produced using the same product, design, size, color and shipping address shown on the original order.
Replacement production and delivery times may be similar to those of the original made-to-order purchase. If the original product or variation is unavailable, we will contact you regarding an appropriate alternative or refund.
6. Refunds
When a refund is approved, it will normally be issued to the original payment method. We cannot send a refund to a different card, account or payment recipient.
After KingdomFlow processes an approved refund, additional time may be required for the bank, card issuer or payment provider to post the funds. Processing times vary by financial institution.
Original shipping charges are not ordinarily refundable unless the refund results from an approved damaged, defective, incorrect or lost-in-transit order claim, or where required by law.
7. Size and Color Exchanges
KingdomFlow does not generally offer exchanges when the customer selected the wrong size or color. Every garment may have a different fit, so review the size guide shown on the individual product page before ordering.
If the size or color received does not match the variation shown in your order confirmation, report the problem within 30 days. This will be reviewed as an incorrect-item claim rather than a standard size exchange.
8. Natural Product and Print Variations
Colors may appear differently depending on screen settings, garment material, print technique and lighting. Small differences between a digital mockup and the finished product do not necessarily indicate a defect.
All-over-print products may have minor placement differences around seams, sleeves, pockets, hoods or other garment panels. These normal production variations are not generally eligible for replacement or refund unless they materially affect the quality or accuracy of the product.
9. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address. If an order is returned because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply before it can be sent again.
An incorrect customer-provided address does not ordinarily qualify for a free replacement or refund. Contact us immediately if you notice an address error. Changes are not guaranteed after production begins and are generally unavailable after shipment.
10. Cancellations and Order Changes
Cancellation or modification requests must be submitted immediately after purchase. Because made-to-order production may begin quickly, we cannot guarantee that an order can be canceled or changed.
Once fulfillment begins, products, designs, sizes and colors may no longer be editable. Orders that have entered production or shipped may no longer be eligible for cancellation.
11. Digital Products
Digital products, music downloads and other electronically delivered content are generally non-refundable after access, delivery or download, except when the file is defective, inaccessible because of a KingdomFlow error, or a refund is otherwise required by law.
12. Policy Updates
KingdomFlow may update this policy as our products, fulfillment practices or legal obligations change. The published policy applies to purchases made while that version is in effect, subject to rights provided by applicable law.
Something Wrong With Your Order?
Let Us Review It.
Include your name, order number, a description of the problem and clear photographs of the affected product. We aim to respond within 48 hours.
Report an Order Problem